Information We Collect
We collect information you provide while browsing, contacting us, joining our newsletter or placing an order.
- Name, email address, phone number and delivery address.
- Order, payment-status, product and customer-support information. We do not store complete card or UPI credentials.
- Device, browser, approximate location, cookie and website-usage information.
How We Use Your Information
- Process payments, fulfil orders and provide delivery updates.
- Answer questions, handle returns and provide size or product support.
- Improve our website, products, security and customer experience.
- Send offers or parent guides only where you have chosen to receive them.
- Meet accounting, tax, fraud-prevention and other legal obligations.
Consent and Communications
Where we rely on consent, you may withdraw it at any time. Marketing messages will include an unsubscribe option, and withdrawing marketing consent will not affect essential order communications.
- Email hello@cuddlehop.in to update your preferences.
- Necessary order, payment and delivery messages may still be sent for an active order.
Cookies and Analytics
Cookies help remember preferences, operate shopping features, measure site performance and understand which pages are useful. You can restrict cookies in your browser, although some shopping features may not work correctly.
Who We Share Information With
We share only what is reasonably necessary with trusted service providers such as payment processors, delivery partners, website hosting, analytics, communications and customer-support providers. We may also disclose information when required by law or to protect customers and the business.
- We do not sell personal information.
- Service providers may process information only for the services they provide to us.
Retention and Security
We retain information only while needed for orders, support, legal compliance, fraud prevention or the purposes explained above. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Your Choices and Rights
Subject to applicable law, you may ask to access, correct, update or erase your personal information, withdraw consent, or raise a grievance. We may retain information where required for legal, accounting or active-order purposes.
- Send requests to hello@cuddlehop.in from the email associated with your request.
- We may ask for reasonable verification before acting on a privacy request.
Children’s Privacy
CuddleHop products are for children, but our website and purchasing services are intended for adults. We do not knowingly collect personal information directly from children or use behavioural advertising directed at children.
Updates and Contact
We may update this policy when our practices or applicable requirements change. The latest version will always appear on this page. For privacy questions or grievances, contact hello@cuddlehop.in or our customer-care number shown here.