Using This Website
By using this website or placing an order, you agree to these terms and the linked policies. You must be at least 18 years old, or use the website with the involvement of a parent or legal guardian.
Product Information
We aim to describe product construction, sizing, colours, use and care accurately. Screen settings and handmade or fabric variations may cause small differences in colour, print placement or finish.
- Choose size primarily by your child’s current weight.
- Products must be used under appropriate adult supervision.
- Product information is general guidance and is not medical advice.
Orders and Acceptance
An order is confirmed after successful payment and our confirmation message. We may refuse or cancel an order for unavailable stock, incorrect pricing, suspected fraud, delivery limitations or other reasonable operational reasons. Any captured payment for a cancelled order will be refunded.
Pricing, Offers and Payment
Prices are shown in Indian Rupees and include applicable taxes unless stated otherwise. Shipping charges, if any, are shown before checkout. Promotional codes cannot be combined unless we expressly say so and may be changed or withdrawn before an order is placed.
Shipping, Cancellations and Refunds
Our Shipping Policy, Cancellation Policy and Refund Policy form part of these terms. Please review them before ordering, particularly the hygiene-related return conditions for baby garments.
Acceptable Use
- Do not misuse, disrupt, scrape or attempt unauthorised access to the website.
- Do not submit false order, payment, contact or delivery information.
- Do not copy or commercially use our branding, photographs, text or designs without permission.
Liability
To the extent permitted by law, CuddleHop is not responsible for indirect or consequential loss arising from website interruptions, misuse of a product, incorrect sizing information provided by a customer, or events outside our reasonable control. Nothing in these terms limits rights or remedies that cannot legally be excluded.
Governing Law and Contact
These terms are governed by the laws of India. Subject to applicable consumer rights, disputes will be subject to the courts of Bengaluru, Karnataka. Please contact hello@cuddlehop.in first so we can try to resolve concerns promptly.