Where We Deliver
We currently ship to serviceable addresses within India. Availability may depend on the postcode and our delivery partner’s network.
Dispatch Time
In-stock orders normally leave us within 1–2 business days after payment confirmation. Orders placed on Sundays, public holidays or during high-demand promotions begin processing on the next business day.
Estimated Delivery
- Metro and major-city addresses: usually 3–7 business days after dispatch.
- Other and remote serviceable locations: usually 5–10 business days after dispatch.
- These are estimates, not guaranteed delivery dates. Weather, public holidays, courier disruptions or address issues may cause delays.
Shipping Charges
Standard shipping is free for orders of ₹499 or more. For lower-value orders, any shipping charge will be shown before checkout so you can review the total before paying.
Tracking Your Order
When tracking is available, we will send the courier details by email, SMS or the contact method used for the order. Tracking may take up to 24 hours after dispatch to show movement.
Address Changes
Contact us as soon as possible if the address is incorrect. We can update it only before packing or dispatch. Once a parcel has shipped, a change depends on the delivery partner and cannot be guaranteed.
Delayed, Lost or Damaged Parcels
If tracking has not moved for an unusual period, the parcel is marked delivered but cannot be found, or the package arrives damaged, contact hello@cuddlehop.in promptly with your order number. We will coordinate with the courier and provide a reasonable resolution after review.
Failed Delivery and Return to Origin
Please provide a complete address and reachable phone number. If delivery repeatedly fails because the address is incomplete, the recipient is unavailable or the parcel is refused, it may return to us. Re-shipping charges may apply, or eligible refunds may be reduced by non-recoverable shipping costs where permitted by law.