When a Return Is Accepted
- An unused, unwashed and unopened item may be requested for return within 7 calendar days of delivery.
- The item must retain its original packaging, labels and invoice or order reference.
- Damaged, defective, incorrect or missing products are eligible for review when reported within 48 hours.
Hygiene Exceptions
Because our products are intimate baby garments, opened, tried-on, used, washed, stained or altered items cannot be returned for a change of mind or sizing preference.
- This hygiene restriction does not remove your right to contact us about a manufacturing defect, damage in transit or an incorrect product.
- Please use the weight-based size guide or contact us before ordering if you are unsure.
How to Request Help
Email hello@cuddlehop.in with your order number, the item involved, the reason for the request and clear photographs. For damage, defects or a wrong item, include an unpacking photo or short video where reasonably available.
Review and Return Shipping
We will review the request and share the next steps. Do not send an item back before receiving return instructions. For an approved defect, damage or incorrect-item claim, CuddleHop will arrange or reimburse reasonable return shipping. For an approved change-of-mind return, return shipping is paid by the customer.
Refund Timing
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are initiated to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to display the credit.
- Original shipping charges are not refundable for change-of-mind returns.
- If an order used a discount, the refund is based on the amount actually paid for the returned item.
Replacement or Store Resolution
For an eligible damaged, defective or incorrect item, you may be offered a replacement, refund or another reasonable resolution depending on stock and your preference. This policy does not limit remedies available under applicable consumer law.
Non-Returnable Items
- Opened or used intimate baby garments, except for a verified defect.
- Washed, stained, damaged after delivery or altered items.
- Final-sale items clearly marked non-returnable before purchase.
- Gift cards or promotional freebies, unless defective.